Terms of service

Welcome to GentleGoods. These Terms of Service (“Terms”) apply when you visit or buy from gentlegoods.net (the “Store”). By using the Store or placing an order, you agree to these Terms. If you do not agree, please do not use the Store.

Who we are

GentleGoods sells printed gifts and apparel — including mugs, T-shirts, hoodies, tote bags, posters, journals, and desk mats. Our customer support email is info@gentlegoods.net.

Made to order

Every product is printed to order after you buy it. It is not pulled from a shelf of finished stock. That means production time applies before shipping (see our Shipping Policy), and it is also why our Refund Policy treats change-of-mind returns differently from faulty items.

Products, colours, and descriptions

We work to describe products, sizes, and colours accurately. Screens display colours differently, and printing on fabric, ceramic, and paper can vary slightly, so a small difference between the preview on your screen and the finished item is normal and is not a defect. Size information is given on each product page — please check it before ordering, especially for apparel.

Prices and payment

• Prices: shown on the product page and confirmed at checkout, in the currency shown for your market (Canadian dollars in Canada, US dollars in the United States).

• Taxes and shipping: calculated or shown at checkout where they apply, before you pay.

• Payment: is taken through the Store checkout using the payment methods offered there. An order is not complete until payment is confirmed.

• Pricing errors: if a price is shown incorrectly by mistake, we may cancel the order and refund any amount paid for it, and we will let you know.

Orders, changes, and cancellation

Please check your order details — item, size, colour, quantity, and delivery address — before you pay. Because production starts quickly on made-to-order items, we can only change or cancel an order if production has not yet begun. Contact info@gentlegoods.net as soon as possible and we will do our best, but we cannot promise a change or cancellation once an item is in production.

We may cancel an order if a product becomes unavailable, if payment cannot be completed, or if we reasonably suspect fraud. If we cancel, we will refund any amount paid for the cancelled items.

Our designs and content

The designs, artwork, wording, images, and branding on the Store and on our products belong to GentleGoods or are used with permission. Buying a product gives you that item for personal use. It does not give you the right to copy, resell, or reproduce the design itself.

Acceptable use

Please do not misuse the Store, attempt to interfere with how it works, use it for an unlawful purpose, or submit false order or contact information.

Delivery and returns

Delivery times, shipping costs, and what to expect in transit are covered by our Shipping Policy. Faulty, damaged, misprinted, and wrong items are covered by our Refund Policy. Both form part of these Terms.

Liability

We are responsible for supplying the products described, in the condition promised in these policies. Nothing in these Terms removes or limits any right you have under applicable consumer law that cannot lawfully be removed or limited. To the extent permitted by law, our liability for an order is limited to the amount paid for the affected item.

Changes to these Terms

We may update these Terms from time to time. The version published on the Store when you place an order is the version that applies to that order.

Contact

Questions about these Terms: email info@gentlegoods.net. Please include your order number if your question is about an order.