Shipping policy

Shipping Policy

GentleGoods items are made to order. Your order goes into production after you buy it, and it ships once it has been printed and checked. Please allow for both stages when you are ordering for a birthday, an event, or any fixed date.

Production time, then delivery time

• Production: typically 2 to 7 business days, depending on the product and the print provider's workload. Busier periods, including holidays, can take longer.
• Delivery in the United States: typically 2 to 8 business days after dispatch, depending on the shipping method for your item.
• Delivery in Canada: typically 10 to 30 business days after dispatch for items printed in the United States and shipped across the border, which is most items today. An item printed in Canada can arrive sooner.

Together, a United States order usually arrives in about 4 to 15 business days from ordering. A Canada order printed in the United States usually takes about 12 to 37 business days in total. These are estimates based on the print providers' published production and delivery times, not guarantees. The delivery estimate shown at checkout for your item and address is worked out for that product, so use it as the most specific guide for your order. Weather, carrier delays, holidays, and busy periods can extend any of these times.

Where we ship

We currently ship within Canada and the United States. The markets and delivery options available to you are the ones shown at checkout for your delivery address.

Shipping costs

Shipping is calculated and shown at checkout before you pay, based on the items in your order and your delivery address. If more than one delivery option is offered for your address, you can choose between them at checkout. We do not add hidden shipping charges after checkout.

Tracking

When your order ships, we email shipping confirmation with tracking information where the carrier provides it. Tracking can take a short time to start showing movement after the dispatch email arrives, because the carrier scans the parcel when it enters their network.

Your delivery address

Please enter your delivery address carefully and in full, including any unit or apartment number. We print and ship to the address given at checkout. We cannot be responsible for delivery failure caused by an incorrect or incomplete address entered at checkout, and a replacement for an address error cannot be offered free of charge. If you spot an address mistake, email info@gentlegoods.net immediately — if production and dispatch have not yet happened, we will do our best to correct it.

Split deliveries

If an order contains different kinds of products, items may be produced at different locations and arrive in separate parcels, on different days. You will not be charged extra shipping for a split caused by production location, beyond the shipping shown at checkout.

Damaged in transit, and lost orders

If an item arrives damaged, email info@gentlegoods.net within 30 calendar days of delivery with your order number and a photo — we will replace it or refund it under our Refund Policy. If your order appears lost, contact us the same way and we will check with the carrier and put it right if the order is confirmed lost.

Duties and taxes

Taxes are shown at checkout where they apply. For deliveries within Canada and the United States, no additional customs bill should normally be payable by you on delivery for a standard order. If a carrier or authority charges a duty or fee that was not shown at checkout, please contact us at info@gentlegoods.net before paying it, so we can look into it.

No local delivery or store pickup

GentleGoods is an online, made-to-order store with no physical shop, so local delivery and in-store pickup are not offered. All orders are delivered by carrier to the address given at checkout.

Contact

Shipping questions: email info@gentlegoods.net with your order number.